Support

General Questions Quick Response:

Email Address:
Question:

Call Toll Free
1-888-529-8522

Return Merchandise Authorizations (RMAs):
If you have any questions regarding our RMA procedures, obtaining a Return Merchandise Authorization number, or have an inquiry regarding the status of an existing RMA, please direct your correspondence to:
RMA@SensualDirect.com

Order Notifications:
If you have recently been alerted with a notification email regarding a credit decline, shipping method, or address verification issue, please direct your correspondence to:
Orderverification@SensualDirect.com

Claims:
If you have recently received damaged merchandise, or if a package is missing/lost en-route, please direct your correspondence to the below address so that we may assist you with a resolution and get you your needed merchandise:
Claims@SensualDirect.com

Support:
If you need help processing an order or an error has occurred please contact customer support at:
Support@SensualDirect.com

Sales
If you have any general questions about a product on sensualdirect.com please contact sales at:
Sales@SensualDirect.com